Do you sell personal data?
No.
Privacy
GoBus Privacy Policy
At GoBus we protect the information of students, parents, schools, transportation companies, and drivers. We use the data solely to operate, monitor, and improve the school transportation service.
Last updated: [Date pending]
In short
The most important things, in plain language
Do you sell student or minor data?
Never.
Do you use data for targeted advertising?
No.
Do you track the student's location?
Not permanently. We only log specific events like boarding or drop-off, if the school enables that feature.
Do you track the bus's location?
Yes, during route operation, to report progress, estimated arrival, and trip safety.
Do you share data with third parties?
Only with providers necessary to operate the platform, or with authorized parties such as the school, the transportation company, or parents/guardians.
Can I request access, correction, or deletion of my data?
Yes, as applicable.
A. Who we are
GoBus is a technology platform for managing school transportation. Its purpose is to help schools, transportation companies, and families coordinate routes, students, buses, schedules, notifications, and incidents in a safer and more organized way.
B. GoBus's role regarding data
Depending on the context, GoBus may have a different role regarding the information it processes:
- When a person contacts GoBus directly (for example, through the website), GoBus may act as the data controller for that data.
- When a school or transportation company uses GoBus to manage students, routes, parents, and drivers, GoBus acts as a technology provider or data processor , following the instructions of the contracting institution or company.
C. Data we may collect
The type of information we process depends on your relationship with the service:
Parents or guardians
- Name
- Email address
- Phone number
- Relationship to the student
- Notification preferences
- Support messages or requests
Students
- Name
- School
- Grade or section
- Assigned route
- Assigned stop
- Boarding or drop-off status, if the feature is enabled
- Internal identifier, if used by the institution
Drivers and assistants
- Name
- Phone number
- Assigned route
- Operating status (on route, off route)
- Incident reports
- Location of the assigned vehicle or device during the route
Vehicles and routes
- Bus identification
- License plate or internal code
- Route and schedules
- Stops
- GPS location during operation
- Basic operating history
Website
- IP address
- Browser type and basic technical data
- Information submitted through contact forms
- Necessary cookies or basic analytics, when applicable
D. What we use the data for
- Operate the school transportation service
- Assign students to routes and stops
- Notify parents or guardians
- Show the bus's progress during the route
- Log boarding, drop-off, or attendance, when that feature is enabled
- Manage incidents
- Provide technical support
- Improve the safety and operation of the service
- Comply with contractual or legal obligations
- Improve the platform's user experience
E. Data of minors
GoBus is not designed for direct use by minors, nor for minors to share personal information on their own initiative. Student data is entered by schools, authorized transportation companies, or parents/legal guardians, solely for the purpose of administering and protecting the school transportation service.
GoBus does not sell, rent, or use student data for advertising, commercial profiling, or marketing campaigns.
F. Location and geolocation
GoBus may use location data from the vehicle, bus, or device assigned to school transportation to show route progress, estimate arrival times, confirm operational events, and improve the safety of the service.
GoBus does not permanently track the personal location of parents, students, or users outside of the service's necessary functions.
G. Who we share data with
We only share information when necessary to operate the service, with:
- The corresponding school
- The corresponding transportation company
- Authorized parents or guardians
- Authorized drivers or assistants
- Cloud, hosting, or infrastructure providers
- Map services
- Push notification, SMS, or email services
- Technical support
- Competent authorities, when there is a legal obligation or an emergency
H. Data retention
We retain data for as long as there is an active relationship with the school, transportation company, parent, guardian, or user, and for as long as necessary to fulfill operational, contractual, legal, or security purposes. When data is no longer needed, it is deleted, anonymized, or disassociated from the data subject.
I. User rights
Data subjects, or their legal representatives when applicable, may request access, rectification, updating, deletion, or withdrawal of consent regarding their personal data, in accordance with applicable regulations.
To exercise these rights, write to [email protected] (pending).
J. Information security
GoBus applies technical, administrative, and organizational measures to protect information, including access controls, individual credentials, role-based permission limits, activity logs, backups, and reasonable security measures appropriate to the nature of the service.
No system is completely invulnerable, but we work to prevent unauthorized access, loss, alteration, or misuse of information.
K. International transfers
Some technology providers used by GoBus may process information outside of Costa Rica. In those cases, we strive to use providers that apply appropriate technical, contractual, and organizational measures to protect personal data.
M. Changes to this policy
GoBus may update this Privacy Policy when there are legal, technical, or operational changes. When changes are significant, they will be communicated through reasonable means before they take effect.
N. Contact
Privacy questions
Email: [email protected] (pending)
Responsible company: company's legal name (pending)
Country: Costa Rica
This policy must be reviewed by legal counsel before its final publication. This content is an informational draft and does not constitute legal advice.