Work with purpose: every line of code protects a real student
Careers
We build GoBus alongside people who believe in safe school transportation
We're a small team solving a real problem for thousands of families, drivers, and institutions in Costa Rica. If you're passionate about building products that matter, we want to meet you.
Join the team
Open positions
Technical Support Specialist
Full timeRemote1-2 years of experienceCosta RicaSpanish
We're looking for GoBus's first line of support: the person who answers when a parent, driver, or institution needs help. You'll be the human voice behind the app, solving real problems and helping every route run smoothly.
- Handle inquiries from parents, drivers, and institutions via WhatsApp, email, and in-app chat
- Diagnose tracking, notification, payment, and account-access issues, escalating to the development team when needed
- Support the onboarding of new institutions and drivers in setting up routes and profiles
- Document recurring issues and keep the FAQ knowledge base up to date
- Monitor service status and proactively flag any disruption
- Follow each case through to resolution, watching response times and user satisfaction
Why GoBus
This is how we work at GoBus
A small, close-knit team with no layers of bureaucracy slowing down your ideas
Direct, honest communication, inside and outside the team
Room to learn, propose, and keep improving the product
A 100% Costa Rican team that knows the challenges we solve up close
We take care of our users' data the same way we take care of our own team
Open positions
We don't have any open positions right now
We're a small team and that can change soon. If you want to be part of the team changing school transportation in Costa Rica, write to us and tell us how you'd like to help.